Privacy Policy
Effective Date: September 3, 2025
At Rockwall Gold Silver & Crypto Exchange, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account or make a purchase
- Subscribe to our newsletter
- Contact us with inquiries
- Participate in surveys or promotions
This information may include:
- Name and contact information (email, phone, address)
- Payment information and billing details
- Government-issued identification (as required by law for precious metals and cryptocurrency transactions)
- Transaction history and preferences
Automatically Collected Information
We automatically collect certain information when you visit our website, including:
- IP address and browser information
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
Mobile Opt-In Data
We respect your privacy and are committed to protecting your personal information. Any mobile numbers, SMS opt-in data, and related consent information collected by Harbor Mail will be used solely for providing our services and communicating with you as you have authorized. We will never sell, rent, or share your mobile opt-in data with third parties for marketing or promotional purposes.
How We Use Your Information
We use your information to:
- Process transactions and fulfill orders
- Provide customer service and support
- Comply with legal and regulatory requirements
- Prevent fraud and enhance security
- Improve our website and services
- Send promotional communications (with your consent)
- Maintain accurate records for tax and accounting purposes
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Legal Compliance: When required by law, regulation, or legal process
- Service Providers: With trusted third-party service providers who assist in our operations
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection: To protect our rights, property, or safety, or that of our customers
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Regulatory Compliance
As a precious metals and cryptocurrency exchange, we comply with applicable federal and state regulations, including:
- Anti-Money Laundering (AML) requirements
- Know Your Customer (KYC) regulations
- Financial Crimes Enforcement Network (FinCEN) reporting
- State precious metals dealer licensing requirements
Your Rights and Choices
You have the right to:
- Access and update your personal information
- Request deletion of your data (subject to legal retention requirements)
- Opt-out of marketing communications
- Disable cookies through your browser settings
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations, including record-keeping requirements for financial transactions.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Rockwall Gold Silver & Crypto Exchange
Email: [Your Email Address]
Phone: [Your Phone Number]
Address: [Your Business Address]
This policy was last updated on September 3, 2025.
