Shipping policy
Thank you for shopping at Rockwall Crypto Gold & Silver Exchange! Here's a quick overview of our shipping process:
Order Processing
- Orders are processed within 1–3 business days (excluding weekends/holidays).
- Delays may occur during peak seasons or if there are issues with your order.
Shipping Rates & Delivery
- Shipping fees are calculated at checkout based on weight, size, and destination.
- Free shipping may apply during promotions.
- Domestic Shipping: We ship within the U.S. only.
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Delivery times:
- Standard: 5–7 business days
- Expedited: 2–4 business days
- Overnight: 1 business day
Shipping Confirmation & Tracking
- You’ll receive an email with a tracking number once your order ships. Please allow 24–48 hours for tracking updates.
Shipping Address
- Ensure your shipping address is correct at checkout. We’re not responsible for delays or undelivered items due to incorrect addresses.
Shipping Issues
- Lost or stolen packages: We are not responsible once the carrier confirms delivery. Please contact the carrier directly for issues.
- Damaged items: Report any damage within 7 days for resolution.
Returns & Exchanges
- The customer is responsible for return shipping costs, unless the product is defective or we made an error.
For any questions or concerns, please contact us at:
- Email: johnathan@rockwallcrypto.com
- Phone: 214-771-009
Thank you for choosing Rockwall Crypto Gold & Silver Exchange!
